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Recent reviews

Denise C.

Denise C.

Rated 1 out of 5 stars

My boyfriend placed an order for the tahitian pearl with the bezel diamond, and while it seems a little smaller than my other 9 mm pearls the quality seems pretty good. Unfortunately the problem started when he requested and paid extra for a 22" chain however I received an 18" one. Once we noticed this he emailed angara and received an email linking him to a label with vague instructions on how to return it, but it didnt discuss weather i was returning the entire item or just the chain. I decided to call and see if there was a way to make this process simpler on myself considering this was part of an anniversary gift. Unfortunately, that was not the case. In fact i had to sit there taking pictures of it with a measuring tape and e-mail them to prove they had made a mistake. I dealt with a rep who spoke to me as if they're willingness to not charge me shipping to correct the mistake they mad3 was a grand gesture on their part. And when I asked if they could arrange for the jewelery to be picked up by ups the way tiffanny and even brilliant earth do, in order for me to avoid having to run back and forth and pay for fed ex to print a label they told me no. At best they are willing to return $11 dollars to the original buyer, who isn't me. This is truly a shame as I was so impressed with their packaging, but clearly their customer service leaves much to be desired. Because not only did they get the order incorrect, but now the toll of having to fix it falls on the recipient