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Recent reviews
Luke Bassett
Reviews are usually written by the incredibly satisfied or the comedically enraged. I’m neither. I’m just a customer who spent a significant amount of money and has been left disappointed by the experience. I chose Recon Engines because they present themselves as specialists, and I trusted them to do a good job. I have no reason to doubt their technical expertise, and I understand that no company can be held responsible for every fault that occurs on a vehicle. However, the customer service and the way my situation has been handled have left a lot to be desired. After paying for the engine rebuild, I was told I needed to return for a service. This hadn’t been made clear to me beforehand. I was expecting to pay around £70, but the quoted service cost, even with the discount, didn’t include the oil and filter change, bringing the actual cost to nearly three times what I had anticipated. More concerningly, a system fault appeared almost immediately after I collected the car. I had barely driven away before it became apparent. The car was briefly checked, but I was eventually asked whether I was “going to take it or not”. As a customer who had just paid for significant work, this didn’t inspire confidence. I followed their advice, had the car serviced by Recon Engines, replaced the battery after low-voltage readings and arranged the diagnostic checks they recommended. When the problem persisted, I took it to a transmission specialist. Their subsequent inspection identified gearbox slipping, low shifting pressure, clunking during gear changes and very little gearbox fluid. They added two litres of fluid. They also documented oil leaks from the newly installed engine, including around the timing cover and at the point where the engine joins the gearbox. Their report raised the possibility that the gearbox fluid issue could be connected to the gearbox being removed and refitted during the engine installation. To be fair, this report does not conclusively prove that Recon Engines caused the gearbox problem. I have never claimed that it does. However, given that the fault appeared immediately after the work and the gearbox had to be removed and refitted as part of the installation, I don't think it is unreasonable to expect them to investigate whether there is a connection, rather than simply treating it as an unrelated gearbox issue. My frustration is less about expecting them to accept blame without evidence and more about feeling that I have had to do all the chasing, arrange the investigations and bear the uncertainty and additional costs myself. I have tried to be reasonable throughout, and I even left a five-star review initially because I wanted to acknowledge their expertise. Unfortunately, the experience since then hasn't justified that rating. Ultimately, I think the company lacks emotional intelligence when dealing with customers. There is a difference between explaining why something might fall outside the scope of your work and making a customer feel that their concerns are being taken seriously. Their tagline talks about helping people get back on the road, but that has felt far from the priority in my experience so far. I would encourage anyone considering using them to make sure they understand all servicing requirements and costs upfront, and to keep a clear written record of everything. And, if my experience is anything to go by, look out for the long, overly AI-sounding response that seemingly shifts all responsibility away from the company without really addressing how the customer has been left feeling.
SARA
I’ve finally reached the point where I feel compelled to leave a review about the most disappointing and absolutely appalling service I’ve ever experienced with DHL. I booked a collection for four large boxes on Saturday, 10 October, for collection on Monday, 12 October. I received a text message confirming that the driver would collect my parcels between 12:39 pm and 1:39 pm. And guess what? Nobody showed up. I tried to find a customer service email on their website, but couldn’t find one. I also tried to find a DHL customer service phone number, but had no luck. The only option was their useless chatbot. Eventually, I managed to chat with someone called Joseph, who I assumed was a real human being. He told me to wait until 6 pm and contact them again if nobody had collected my parcels by then. I could already predict that I was going to waste even more of my time, because I’d had a similarly terrible experience before where I was told to wait until 6 pm. So I asked him a simple question: “If nobody collects my parcels by 6 pm, how exactly are you going to help me?” Joseph, who I thought was a human being, actually suggested that I take my parcels to the DHL depot in Leeds myself. 😳 ARE YOU SERIOUS?! We’re talking about FOUR LARGE BOXES, each measuring 61 cm x 47 cm x 47 cm. And his solution was for ME to take them to the depot myself?! What exactly does DHL expect me to do? Buy a bloody van just to transport these boxes to their depot? I PAID FOR A HOME COLLECTION SERVICE. The whole point was for DHL to come to my house and collect the parcels! How on earth is telling a customer to transport four large boxes to your depot an acceptable solution when they have already paid you to collect them from home? This is an absolutely ridiculous and disgraceful response to a problem caused by your own failure to provide the service I paid for. I am beyond disappointed. This is not just poor customer service; it’s a complete waste of a customer’s time, money and patience. DHL, this is absolutely appalling. You failed to collect my parcels, made it almost impossible to contact customer service, and then expected me to solve your problem myself. What an absolute joke!!
K W
Rating: 1 out of 5 Stars Review Title: Shipped a mature adult infestation; customer service refused accountability. Review Text: I have been a loyal wholesale customer of Azure Standard for over a decade, but the quality control over the last two years has drastically plummeted. My recent 25lb bag of Organic Medium Grain Brown Rice arrived heavily contaminated with fully mature, adult rice weevils. I divided and placed this rice into freezer bags immediately upon delivery. Because I trusted this supplier, I didn't run a forensic inspection during the pour. However, when I opened the bags later to grind the grain, large adult weevils were frozen solid at the bottom of the bags. Insects cannot grow to full adult size or crawl around inside a sub-zero freezer; they were structurally present in the warehouse packaging upon delivery. Customer service hid behind a rigid 7-day reporting window, completely ignoring the fact that these were fully mature adults on day one, meaning Azure shipped actively defective, contaminated inventory. This has caused a cascading financial loss, cross-contaminating my commercial grain mill and ruining over 20 pounds of my own organic market mixes. It is incredibly disappointing that Azure Standard refuses to stand behind its quality control or support a small business owner who has partnered with them for 10 years. Inspect your bulk grains immediately upon delivery, because Azure will not take responsibility for shipping pests.
Wagner Ferreira
I had an absolutely wonderful experience with AKM Clinic in Istanbul, where I underwent both a facelift and dental crown procedures, and I couldn't be happier with the results! From the very beginning, the professionalism, attention to detail, and genuine care I received were exceptional. A very special thank-you goes to Emine, whose incredible support, kindness, and dedication before, during, and after my procedures made the entire experience seamless and reassuring. She truly went above and beyond to make sure I felt comfortable, informed, and well taken care of every step of the way. My sincere appreciation also goes to Dr. Goknil, whose expertise, precision, and remarkable ability to clearly explain her techniques and approach inspired tremendous confidence. Her commitment to excellence and delivering outstanding results truly speaks for itself! The entire experience exceeded my expectations, and I am genuinely grateful to everyone involved. If you're considering cosmetic or dental procedures in Istanbul, I wholeheartedly recommend AKM Clinic. Their professionalism, personalized care, and exceptional results make them a fantastic choice!
Kevin Perron
Placed order on September 23, 2026. I received an email on 9/30 saying my order was delivered. I go out to my porch, no package. Check the package delivery box. NOTHING! I go back and look at the pictures they included in their delivery confirmation which show very OLD pictures that must be from Google! One of the pictures included a car that wasn't even here the day the package was supposedly delivered! I called their customer service and was told they would open an investigation with the shipping company UniUni. They are a new partner and I would be contacted within 4-5 business days after they investigated. I of course never heard from them, so I call them today 10/12/2026 and the person I spoke with told me that I ordered a replacement which I said isn't true. I kept getting put on hold and he would come back saying something different. He said if I withdraw my complaint, they can ship the product to me. I finally said I am not, nor will I ever order anything from you. What I will be doing is filing with the Better Business Bureau, Trust Pilot and every other site I can find because you all are frauds, and I hung up!
Jessica Biton
Designing the ring was fun and very simple. The customer service was exceptional! I forgot to enter my size and someone reached out to me immediately after. I also needed my ring a few days earlier than anticipated due to me leaving for a long trip. I didn’t want my ring sitting outside while I was gone so the Brilliance team reached out and worked with me. They were very polite and accommodating. The packaging with a beautiful royal blue color. The ring of course was beautiful. My only issue was with the final ring rendering. Regardless of the carat size I selected, the completed ring visualization always showed a 1-carat diamond even though I chose a 3 carat. It would be extremely helpful if the rendering accurately reflected the size of the selected diamond in the chosen setting, as this would allow customers to better visualize their finished ring before purchasing. Once I received my ring, the larger diamond in the current setting seems a bit off. Oh well that is something I have to live with. Other than that the experience was great!
Steve Goodfellow
By far the best tour company we have used! Highly recommended! At every stop from Lima to Cusco, to the Sacred Valley, to Machu Picchu, to Rainbow Mountain, our guides were great and the transitions seamless. Everyone of them cared about us and how they could make our experience the best. You could tell each one was proud of their country and wanted to shared their pride and knowledge with us. Thank you Ronald, Manual, Adriel, Henry, Rosa, Edward, Victor, John, Rolly and the others!! Beautiful country, wonderful culture and an experience we will never forget. We wish we could use Tacano for all our worldwide trips! Great company and even better people!
Fawn Conerly
I have a very spoiled cat that does not like to share a water bowl with others. She actually prefers to drink water from a puddle in my palm as I hold my hand under the tap. So this product is absolutely perfect for her. She is six years old but in the short week she has been using this, I can see a difference in her behavior; she is more active than usual. I have a younger cat too and she is drinking way more water than she has been, as the proof is in the litter box. This is a really awesome product for felines of all ages! Thank you so much for creating this for our fur babies!
Stuart Reynolds
Placed a book printing order at 7pm Sunday night. Realized PDF had flaw 90 minutes later. 120 minutes later tried to change and upload correction at 9pm. Denied. Left 6 messages, talked to AI, no responses, no help, no phone number, $400 wasted, simple service fix but they dont care.. i am publishing book with many orders to come but not ever with LULU if they dont care about me. Zero customer service. Claim 60 minute rule i guess but its no where i saw on the ordering page warning me. Again, easy to help me but nope.
Sedat Delareyna
This was an exceptional service. From start to finish, we had a fantastic experience. They were quick, very clear, always answered phones, quoted us accurately and managed the job with ease. I want to say a special thank you to Paulo who installed our floors. He is truly an artist, with great attention to detail, perfect finishes and an incredible work ethic. We really cannot recommend enough, it has been truly beyond expectation.
David Brunn
You have a lot to choose from and the prices are reasonable!! Iam still waiting on 2 books and sent 2 messages one saying that the Gary Sinise was for a friend that passed away so I wanted to just get a refund but I got no response. The other message said that I still want the Katt Williams book but got no response to that either. I like you company but that was kind of annoying and I shouldn't have to message you more than once.
Miss Karen Nisbett
I have been using Surewise for many years. Website account is easy to use. Very simple and not complicated. Easy to find what you need and process. Its great you can choose how many months or years you require cover. I can get cover for nearly everything I need, storage unit and mobility scooter. Value for money. Great service.
Michelle Palya
